Classes & Training
Missed Class & Refund Policy
This policy applies to all XO Dance classes and training programs paid by card or bank transfer. Cash (pay on the day) registrations are not affected: you only pay when you attend.
If you miss a class
Life happens. If you miss a class you paid for, you can take a make-up class instead. Contact us before or shortly after the missed session and we will slot you into another session of the same class or program, subject to space. Make-up classes must be taken within the current class series or training cycle and cannot be carried over to a future one.
Refunds
We refund in full only when XO cancels a class or program. If XO cancels, every paid student is refunded to their original payment method, or offered a make-up class or credit if they prefer. If you cancel your own booking or do not attend, the payment is not refunded, but the make-up class option above still applies.
Cash (pay on the day)
Cash registrations for any class or course do not hold or guarantee a spot. Participants who pay upfront take priority. Contact XO before attending to confirm space is available. Your place is confirmed only after full payment is made and confirmed by XO. No money changes hands until you attend, so refunds and make-up classes do not apply before payment.
How to reach us
To arrange a make-up class or ask about a refund, email xodancelabel@gmail.com or WhatsApp 868-366-5642 with your name and the class you booked.
Questions about a booking? Contact XO or WhatsApp 868-366-5642.